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FREQUENTLY ASKED QUESTIONS

 
 

Why would a member be transferred to the Aon ERF?

A member may be transferred to the Aon ERF by their super fund because their fund lost contact with them, they were considered an ‘inactive’ member or they had a small account balance. In some cases a member may have failed to nominate an alternative super fund within a time-frame given by the trustee.

When are members transferred from the Aon Master Trust to the Aon ERF?

When a member account balance in Aon Master Trust Personal Super falls under $2,000 and after contacting the member, there is no reasonable expectation that it will increase in value, the trustee may choose to transfer that member to the Aon ERF.

When a member has terminated employment with their current employer in Aon Master Trust Corporate Super and their account balance is under $5,000 and the member does not make an election to transfer to another fund within the time frame given by the trustee, the trustee may choose to transfer the member to the Aon ERF.

The trustee may also transfer a member to the Aon ERF under ‘lost member’ provisions.

Who is a lost member?

If a member cannot be contacted, the trustee has had mail returned twice from the member’s last known address, the member hasn’t notified the trustee of their current address, or the member has terminated current employment and not notified the trustee the member may be considered a ‘lost member’ by the trustee of their fund.

If the member has been inactive for five years or more; that is, not received any contributions, rollovers or transfers to their account and hasn’t indicated that they wish to continue to be a member of their current fund, they may be considered a ‘lost member’ and transferred to an eligible rollover fund.

Government regulations require that super funds report lost members to the Australian Tax Office (ATO).

Can a member make contributions to the Aon ERF?

No, as an eligible rollover fund, the Aon ERF cannot accept member or spouse contributions. The Fund can accept transfers/rollovers from trustees of other complying super funds and the ATO.

What are the benefits of the Aon ERF?

  • No entry fees - no fees are deducted on entry to the fund or on transfers or rollovers from other trustees or government bodies.
  • A defensive investment strategy which aims to achieve returns at least a 0.25% pa (after fees and taxes) above inflation over rolling three year periods.
  • Consolidation of member benefits - the fund accepts small account balances and rollovers/transfers from other trustees, the ATO Superannuation Holding Account (SHA) and Superannuation Guarantee (SG) vouchers.
  • We can help you locate lost super.

Is there insurance cover in the Aon ERF?

No. Typically, eligible rollover funds do not offer insurance cover or the range of investment options that other public offer super funds may provide as they cater for super benefits that cannot be accepted by other funds.

What information do we need to identify a member when they call us?

To ensure the privacy of Aon ERF members and to match the member with the correct membership record, we may need to ask members to provide a range of information when calling us, such as, past addresses, employer details, previous super fund details, a form of personal identification.

If someone has their super with the Aon ERF, what are their options?

Members can make the following choices, based on their age and account balance.

  • Roll their money into Aon Master Trust Personal Super which has a minimum balance requirement of $5,000 if insurance is provided ($2,000 if no insurance is provided). Refer the Aon Master Trust Personal Super Product Disclosure Statement (PDS) for details.
  • Roll out their money to another fund.
  • Withdraw their money if they have reached their preservation age or satisfy other release criteria. See below for more information.

When can a member withdraw their money in the Aon ERF?

Most money in the super system is ‘preserved super’. Generally, preserved super can only be accessed if members:

  • reach age 65
  • reach age 60 and leave their employer
  • reach their preservation age (see table below) and retire permanently from the workforce
  • obtain release on severe financial hardship or compassionate grounds
  • are temporary residents leaving Australia permanently for overseas (conditions apply)
  • become totally incapacitated or die.

In addition to preserved super, there are two other categories: ‘unrestricted non-preserved’ super which can be accessed at any time, and ‘restricted non-preserved’ super which in some cases can be accessed when members cease current employment. If any super falls into these two categories, it will be shown on the annual benefit statement and members can contact us regarding access.

If you were born
Preservation age
Before 1 July 1960
55
1/7/60 - 30/6/61
56
1/7/61 - 30/6/62
57
1/7/62 - 30/6/63
58
1/7/63 - 30/6/64
59
After 30 June 1964
60

 

 

 

 

If a member meets a condition of release how can they access their benefits?

A member would have to complete and return a Superannuation benefit transfer or payment request form along with a certified copy of a photo ID. To safeguard members’ interests and to prevent fraud, benefit payments will not be processed without meeting certified ID requirements.

Where a photo ID is not held, members may provide alternative ID documents that are listed on the last page of the Superannuation benefit transfer or payment request form, duly certified. We may need to seek additional documentation from members, if there is any discrepancy in the personal information provided to us.

Does the Aon ERF offer online access to member accounts?

No, the Aon ERF does not offer online access to member accounts. Members can call, e-mail or write to us for information on their benefits in the Aon ERF.

What are the fees charged to members?

For details of fees charged by the fund, see Page 4 of the current Aon ERF Product Disclosure Statement and the table of standard fee definitions.